Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

We strive to provide you with same day delivery whenever possible. If you order through the website before noon, we can typically achieve same day delivery. If it's a little after, just give us a call to see if we can accommodate your same day delivery. It's always a good idea to provide the recipient's phone number when ordering, so that if they are not home, we can reach out to them directly. If we need to leave the arrangement at the door, we always try to leave it in the shade and close to the door. If it's a condo or apartment, we will check to see if there is a front reception desk that we can leave it with, so that it's safe until the recipient returns home.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.